Refunds and Returns Policy
Your satisfaction is important to us at nexolocrypto.com. If you are not entirely happy with your purchase, please refer to our Refunds and Returns Policy for guidance.
1. Eligibility for Returns
You can return items within 30 days of receiving your order. To be eligible, items must be:
- Unworn, unused, and in their original packaging with all tags attached.
- Accompanied by a receipt or proof of purchase.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or custom-made products.
- Gift cards and final sale items.
If you have any questions regarding the return eligibility of a product, please contact us at info@nexolocrypto.com.
3. Refund Process
Once your return is received and inspected, you will receive an email notification regarding the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days. Shipping fees are non-refundable.
4. Exchanges
If you receive a defective or damaged product, you are eligible for an exchange of the same item. Please contact us within 7 days of receiving your product with details and photos of the defect or damage.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping service for your return.
Effective from October 7, 2024